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Estaf4

New Here ,
Apr 27, 2024 Apr 27, 2024

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Hola, pensé que esta cuenta ya estaba cancelada y veo que no. Me han cobrado de nuevo un importe que no quería por que ya tengo una cuenta con adobe y está me sigue sacando dinero. No es normal. Exijo la devolución del dinero y la cancelación de esta cuenta ya que tengo otra en la que estoy pagando mensualmente. Es muy injusto que hagáis esto. Si no me veré obligado a cancelar las dos cuentas y prescindir de vosotros por que no lo veo normal .

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correct answers 1 Correct answer

Community Expert , Apr 27, 2024 Apr 27, 2024

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe represen

...

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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