Estorno do valor premium ou parcelamentl do valor

[stefanie_1126]

O aplicativo e otimo. Mas tenho reclamacoes quanto a forma do pagamento premium visto que fui induzida a pagar o valor anual achando que seria realizado o pagamento parcelado do valor do contrario eles fizeram a cobraram do valor cheio. E agora nao estornam apesar de eu tentat cancelar.

Quero que parcelem esse valor ou estornem o que eu paguei pq fui induzida ao erro e so percebi quando fechei a conta

[moved from bugs to discussions according to the community rules - Mod.]

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @stefanie_1126,

Welcome to the community!
I checked your account details, and found that you subscribed to annual subscription for Adobe Lightoom (40GB) yesterday. The payment cycle is selected as yearly and not monthly.This is the reason you have been charged. Choosing one time payment in a yearly plan is cost-effective rather than monthly payment.
However, if you wish to change the payment cycle I'd recommend speaking with our support team and discussing the options in details. You can start a private chat session here: https://adobe.ly/4k989zn

Let us know if you have any questions.

^SG