Skip to main content
Participant
January 22, 2024
Question

Estou com problemas na minha assinatura

  • January 22, 2024
  • 2 replies
  • 119 views
o sistema pede que eu assine premium..Porem ja sou assinante Premium por favor podem me ajudar
This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Community Manager
January 24, 2024

Hi Paulo,

We could not find any active subscriptions listed under this email address. Could you post your query again with the correct email address? Also, if this is the correct email address then when did you buy this plan?

Could you check your account info at your end and check if your apps are activated?

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

Regards,

Shivangi

kglad
Community Expert
Community Expert
January 22, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location