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Hi. I purchased Creative Cloud (CC), so I canceled my Acrobat Standard DC subscription because it is already included in CC. Acrobat-related charges continue to appear in my billing. I have already verified that Acrobat is not active on the account. Why do the charges keep coming out? Where is the claim made?
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This is a public forum, you need the link to Adobe support, not other users
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https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
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Did you cancel Acrobat around 12 January, with 4 months to run on the annual subscription? If so, all is explained, that is the cancellation fee (50% of the remaining year).
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Check your account to find out what you're paying for 24/7.
With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html