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Excessive billing

New Here ,
Feb 04, 2021 Feb 04, 2021

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Hi. I purchased Creative Cloud (CC), so I canceled my Acrobat Standard DC subscription because it is already included in CC. Acrobat-related charges continue to appear in my billing. I have already verified that Acrobat is not active on the account. Why do the charges keep coming out? Where is the claim made?

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Feb 04, 2021 Feb 04, 2021

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Did you cancel Acrobat around 12 January, with 4 months to run on the annual subscription? If so, all is explained, that is the cancellation fee (50% of the remaining year).

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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LATEST

Check your account to find out what you're paying for 24/7.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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