Exit fee from Adobe suite

New Here ,
Dec 21, 2021 Dec 21, 2021

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Can anyone tell me why my colleague has been charged an exit fee from his Adobe suite of £150.00 when we have been using it for over 5 years?

 

 

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

 

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