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Exporting is very easy, video + audio exports are fast, contacting billing is not.

New Here ,
Dec 13, 2022 Dec 13, 2022

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Premiere Pro membership is NOT a one-year sign up, the robots continue your membership and force you into a contract for another year where you cannot cancel, you would have to pay for the entire year.  The Customer Care pages lists "phone" and "chat" as ways to reolve billing issues, however no chat or phone number is given nor can be found. There is not even a FORUM for billing issues, so one's only option is to post on another FORUM like this one.  I am feeling scammed by Premiere - it is a strange, new feeling, I have used Premiere Pro as well as a myriad of other editing softwares in the last 20 + years as an editor and filmmaker.  I would like a reach-out, a human being, and to get out of the contract which was suppose to end November 5 2022. 

User, NS

Billing, Recurrent Billing, Lock-in to new contract, Customer Care, Customer Support, AI-only Responses, No phone listing, No chat link.

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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serveral of your statements are incorrect.

 

to start: there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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>contract which was suppose to end November 5 2022

 

All subscriptions renew automatically unless specificially cancelled during the 12th month

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/...

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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LATEST
quote

Premiere Pro membership is NOT a one-year sign up...


By @Nina27554871d6mi

==========

Yes it is.  Annual = 12 months after which it automatically renews for another year until you cancel.  To avoid early cancellation fees, wait until your 12th month of service to cancel.  Set a reminder on your smartphone or Google Calendar.

Log-in to your account below:

https://account.adobe.com/plans


===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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