Extension doesn't work?

[annika_2097]

Hello, I started a free trial of After Effects and wanted to extend it, but then the site asked me to extend Premiere Pro. The problem: I've already extended the trial.

How can I fix this? I'm VERY sure, that I clicked for the extension for AE. I tried it multiple times.

Best regards

[nishu_kush]

Moving your thread to the Account, Payment, & Plan forum.

Thanks,
Nishu

[kglad]

@annika_2097 

check your account, https://account.adobe.com

[Jeffrey_A_Wright]

Annika, I can confirm that your new plan is active. Please see https://adobe.ly/3E1eDAd for information on how to allow the computer to see your new subscription. ^JW