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Participant
August 20, 2023
Question

EXTREMELY frustrated with Adobe very scamlike for such a big company..

  • August 20, 2023
  • 4 replies
  • 943 views

I tried to unsubscribe from Adobe Creative Cloud over the summer due to not needing to use it. They told me there's a cancellation fee of 50 dollars?????

So, I changed my subscription to Lightroom to pay a smaller subscription. Now, I need to use it for one month to update my portfolio, only to NOT have an option for subscription that once was 20 dollar for students or even the 25ish dollars, it UPCHARGED to 50 dollars a month??? Are y'all serious, the more y'all keep doing this, I assure you another company will create a solution for this with a better program and not being so deceptive and scam-like.

Please fix this, I got charged AGAIN for changing my subscription when I literally got charged a few days prior for Adobe Creative Cloud. This is absolutely insane.

4 replies

Shivangi_Gupta
Community Manager
Community Manager
August 24, 2023

Hi @default6ugbwct6wq5l,

We understand the sentiments, however, the cancellation charges are always made clear when you subscribe for the Adobe Creative Cloud plan.

For future reference, please check out this article: Understand Creative Cloud subscription terms and refund policies

We welcome all the suggestions and feedback. Please feel free to share one. 

Regards,

Shivangi

 

Participant
July 31, 2024

But why does Adobe need to lock customers in to their service? Just let us pay once for a tool, no more god-d**med subscription services! Whether pre-advertized or not, it is a plain money-grab. 

kglad
Community Expert
Community Expert
July 31, 2024

it was a business decission.

Abambo
Community Expert
Community Expert
August 22, 2023

The early canellation fee is well documented and is half of the remaining due for not going to the end of your subscription. Check the e-mail you got, when you took the subscription. Cancelling during the last month of your subscription is free of charge.

 

I'm not commenting on the issues with changing the subscription. 

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
August 21, 2023

There's no deception.  It's plainly spelled out on the website.  See screenshot.

 

 

 

 

I invite you to read the Creative Cloud Plan offerings and understand the TERMS you are agreeing to before you give anyone your payment card number & expiration date.

Creative Cloud Plans:

https://www.adobe.com/creativecloud/plans.html

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Adobe offers eligible students a very generous discount on the Creative Cloud ALL APPS plan.  However certain restrictions apply.

USD $20/month for the first year, after which the rate goes up to $30/month until you cancel or graduate.

It's a 12 month commitment. Early cancellations incur a 50% penalty fee.

 

Some apps can be leased for 1 month and cancelled at anytime.  However the price for 1 month is higher & subject to price increases.

 

Any questions?

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
August 20, 2023

addressing adobe is more effective if made elsewhere.

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html