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Participant
September 17, 2021
Question

FACTURATION ABUSIVE

  • September 17, 2021
  • 3 replies
  • 316 views

J'AIE ANNULE MES FORMULES SUR VOTRE SITE

    This topic has been closed for replies.

    3 replies

    John T Smith
    Community Expert
    Community Expert
    September 17, 2021

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Peru Bob
    Community Expert
    Community Expert
    September 17, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Henri 28Author
    Participant
    September 17, 2021

    je reçoit toujour deux prélèvement de 17,99 euros débité sur mon compte,a ce jour,je ne VEUX PLUS AVOIR A FAIRE A VOTRE SOCIETE,JE VEUX LE REMBOURSSEMENT DES DEUX PRELEVEMENT,DE 17,99 EFFECTUES SUR MON COMPTE CE MOIS DE SEPTEMBRE

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    September 17, 2021

    Henri, I reviewed your account, and there are no active plans. However, if you are still being charged, please begin a secure chat session at https://helpx.adobe.com/contact.html so that a member of our support team can review your account and provide any available refunds.