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Facturation double

New Here ,
Jun 20, 2022 Jun 20, 2022

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Bonjour, depuis que j'ai acheté mon abonnement mensuel adobe je suis facturée le double tous les mois ... on m'a dit que c'était sûrement lié au fait que je devais avoir 2 comptes mais après vérification j'ai bien arrêté mon autre compte qui n'était pourtant pas censé être débité et qui n'avait pas la même adresse mail. Même après désactivation et suppression de mon compte j'ai continué à être débitée en double tous les mois .... et je déplore le fait qu'adobe n'est pas un vrai centre d'aide pour pouvoir échanger avec quelqu'un et avoir une vraie aide. 

J'ai demandé à arrêter mon abonnement le mois dernier, mais je viens de recevoir un mail m'indiquant que mon compte allait être automatiquement renouvelé pour un an dans un mois ... comment puis-je tout arrêter svp ?

Adobe m'a assez soutiré d'argent comme ça je veux totalement arrêter son utilisation et je demande simplement à pouvoir échanger avec un service client.

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correct answers 2 Correct answers

Community Expert , Jun 20, 2022 Jun 20, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or

...

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Community Expert , Nov 24, 2022 Nov 24, 2022

follow directions to contact support:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message),

...

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Community Expert ,
Jun 20, 2022 Jun 20, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jun 20, 2022 Jun 20, 2022

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j'ai le meme problème facturation en double a des dates differents, J'espere pourvoir me faire rembourse les mois paye en trop

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi there, 

 

As shared above, kindly get in touch with our support team for help.

Our team would be able to help you best. 

 

 

Thanks 

Kanika 

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Hi,

which "support team" ?? There is absolutely NO possibility to contact someone directly! Only FAQs! And I have a serious billing problem. No phone number either. 

 

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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follow directions to contact support:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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