Skip to main content
Participant
December 17, 2023
Answered

facture abusif

  • December 17, 2023
  • 2 replies
  • 421 views

Bonjour,

Vous mavez facturer 143.86 euros sur mon compte paypal et de plus vous avais annulé mon abonnement mensuel .

 Je vous demande de me rembourser la somme car je n'ai jamais accepter ce paiement.

et de plus je n'ai pas les moyen de mettre une somme aussi importante .

Merci

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @JOHNNY3430981168oe,

You are not addressing Adobe here. These are peer to peer forums, with little participation from Adobe staff. In order to get help for account/billing issues you should contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

kglad
Community Expert
Community Expert
December 17, 2023

did you start an acrobat pdf pack trial?

Manan JoshiCommunity ExpertCorrect answer
Community Expert
December 17, 2023

Hi @JOHNNY3430981168oe,

You are not addressing Adobe here. These are peer to peer forums, with little participation from Adobe staff. In order to get help for account/billing issues you should contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Participant
December 20, 2023

merci

kglad
Community Expert
Community Expert
December 20, 2023

@JOHNNY3430981168oe 

 

is this issue resolved?