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Fake(?) adobe email

New Here ,
Sep 30, 2022 Sep 30, 2022

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Today I saw 3 emails saying that I have changed my ID password (something that I didn´t) so I dont know if its a fake email or someone was trying to use my account (the bad thing its that I click the link and select my google account , now i´m scared). btw sorry for my bad english im from spain ejejejj

Nicolas26377895xrjb_0-1664580119676.pngexpand image

 

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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if you gave any info about your adobe account, change your password now and enable 2 factor authorization.

 

if you gave info about any other account, take the same steps to secure those accounts.

 

<moved from using the community >

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New Here ,
Sep 30, 2022 Sep 30, 2022

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But I cant change my password 

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New Here ,
Sep 30, 2022 Sep 30, 2022

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Because I think they have changed my password  so i can only access my account via google. Well I actived the 2 factor authorization in the google account 

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Nicolas, which Adobe software or service are you trying to access?  

 

The suggestions by Kglad are good advice for any account, including those available through Adobe.  If you need to change your password for your Adobe account, then see https://helpx.adobe.com/manage-account/using/change-or-reset-password.html for step-by-step instructions.  If you are blocked from completing the process, then utilize a different web browser or device.

 

You are also welcome to contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen although you will still be asked to complete the password reset process in a working web browser.

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New Here ,
Sep 30, 2022 Sep 30, 2022

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HI!! I tried to reset my password but i cant , because everytime I click reset password nothing happend. Also, all the emails that adobe send me are in spanish but this email was in english so I don´t know what to do help pls :c

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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use a different browser.  make sure cookies and popups are enabled.

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New Here ,
Sep 30, 2022 Sep 30, 2022

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I already use 3 different navegators and nothing works. Its this email adress save ? account-noreply@adobe.com

On monday im going to call to see if I can know where they enter my account

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New Here ,
Sep 30, 2022 Sep 30, 2022

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an update: the email its save because I search it on gmail and they wrote me before now I need to know where they access my account and change my password. thank for the help ❤️ 

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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