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FAQ: Two-step verification for Adobe account

Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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What is two-step verification?

Two-step verification is an authentication method that involves a sign-in code in addition to your password to keep your account secure. Check out this page to know more: Two-step verification.


How can I activate or deactivate two-step verification for my Adobe account?

Learn how to activate or deactivate two-step verification for the Adobe Creative Cloud account.


What should I do if I haven't received the verification code?

Ideally, it takes a few minutes for the code to get delivered. Please wait for some time for the code. Also, please check the spam/junk folder for the message.


I don't have access to the verification code yet. Is there another method?

Do not worry! You can choose from other methods available for signing in. See this article for more info: Looking for another method to receive the code.



I have received a code though I didn't try to sign in. Is it spam?

The sign-in can’t be completed without the code. However, as a precaution, it is advisable to change the password if this happens. Learn how to change the password for your Adobe account


Can I sign in without a password?

Yes, you can install the Adobe Account Access app to sign in securely to your Adobe account, apps, and services with a tap instead of a password.



P.S. If you have any question that has not been listed above, please let us know. We'll try and get information for all your questions related to two-step verification for the Adobe Creative Cloud account.

Please don't share any confidential info (like email, bank details, and contact number, etc.) here as this is a public forum.


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