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fatura

New Here ,
Nov 19, 2022 Nov 19, 2022

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Não sei como aconteceu mas, sem querer, assinei dois planos iguais e agora estou a receber duas faturas e não consigo cancelar. Gostaria de entrar diretamente com contacto com a equipe adobe mas não vejo nenhum contacto disponivel. A alguém sabe como ajudar por favor?

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correct answers 1 Correct answer

Community Expert , Nov 19, 2022 Nov 19, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer th

...

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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New Here ,
Nov 19, 2022 Nov 19, 2022

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thank you!

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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you're welcome.

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