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fee for canceling anual creative cloud plan?

Forum|Forum|3 years ago
March 1, 2023
5 replies
776 views

I want to cancel my anual CC plan that I have been on for 1.7 years and am told that I need to pay a fee of 100 euroes (1 032,50 nok). this can´t be right

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Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

C

chiccabom

Participant

I agree, the cancellation fee is too high! I ordered Premiere Pro and while I understand the point of having a cheaper plan if you agree to annual, but when I ordered this wasn't clear at all. I only needed the program for a couple of months and I would have gladly paid double the monthly price to avoid such a high cancellation fee. The customers are NOT informed of this properly when ordering! The choices between the different plans should be clearly stated. I agree it's ridiculous, and I'm very unhappy with paying such a high cancellation fee that I wasn't aware of. Nowhere in my confirmation email does it say how high this fee is.

Next time I need a video editing tool, I will not buy Adobe again.

kglad

Community Expert

@chiccabom

the info about canceling is presented when you're subscribing, but with everything else presented, at that time, it is easy to overlook.

C

chiccabom

Participant

Yes, I've seen screenshots here in the forums of the three different plans with their prices next to them when ordering, but it didn't look that way when I ordered it. It was just a trial version that I extended. Based on the amount of posts on this forum about the cancellation fee, Adobe should definitely make it easier and more clear for the users. I would expect a professional company like this to keep their customers well informed.

John T Smith

Community Expert

Your subscription is an annual contract, to cancel early you pay a fee of one half of the remaining time

R

Rashmi27002770wxve

Community Manager

Hi there,

Happy to help.

I understand that you wish to cancel the subscription.

For future reference, I am sharing the help article which will help you to understand the cancellation terms of your subscription

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

However, as suggested earlier we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

kglad

Community Expert

adobe support will probably help you. contact them per @Peru Bob

<moved from cc services

Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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