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Fehlerhafter Zahlvorgang: "Kauf wird nicht unterstützt" bei Upgrade auf gesamte Cloud

New Here ,
Nov 21, 2023 Nov 21, 2023

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Hallo,

habe bereits das Foto-Abo (läuft aber in wenigen Tage aus) und habe das Angebot für knapp 15 Euro pro Monat für die gesmate Creative Cloud gesehen, was ich mir eh holen wollte. Liegt am Black Friday Angebot und dem generell günstigerem Preis für Schüler unfd Azubis.

 

Warum kommt aber folgende Meldung?

Dort steht, wenn ich es buchen möchte, dass der Kauf nicht unterstützt wird. Wieso? Will doch bezahlen!

 

image.png

 

TOPICS
Account management , Billing

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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you can get more info from adobe support, if you're not sure why you don't qualify.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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