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Forgot to cancel during the trial

Community Beginner ,
Feb 11, 2024 Feb 11, 2024

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Hi team, I have been charged for 2 months service fee after the trial, i subscribed the trial in the beginning of Jan and forgot to cancel it, and i literally haven't been using it as you can see that i didn't even log into the account. Today when i tried to cancel the subscription, i was told that not only there's no refund, but also i will be charged for an early cancellation fee of CAD $129.95! And it's the first time i realized it's a yearly plan that charged by month, clearly their terms were not clear enough and no warning about the cancellation fee. It's like robbing money from your pocket, this is hard to accept, and i found nowhere custormer support that i can make a call or send an email to, what kind of company Adobe is??? Really astonished and disappointed.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Feb 11, 2024 Feb 11, 2024

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And difference between actual Monthly and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

...

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And difference between actual Monthly and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-Not using the program(s) does not mean you do not have to pay

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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Thanks for your reply, the link is helpful with live chat, and the representative is patient, though he couldn't cancel the subscription for me, he tried to help me lower the bill and explained clearly about the terms. When i first subscribed for the free trial, the terms were not clear enough and hard to notice about the "tricks" - the annual commitment and the early cancellation fee etc. I found out many others encounter the same situation, it's just a shame for a big company to make money out of this. 

 

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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quote

 i literally haven't been using it as you can see that i didn't even log into the account.


By @Yingying35387877kzbw

 

Adobe doesn't monitor whether you used the software.

Use the link provided by John T Smith and plead your case.  They are usually receptive to polite requests.

 

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Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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Thank you, yes it's helpful. 

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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LATEST

@Yingying35387877kzbw 

 

going forward: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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