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Frederik256292974fv5
Participant
August 18, 2022
Answered

Forgot to cancel free trial

  • August 18, 2022
  • 2 replies
  • 9962 views

So as the title says, I completely forgot to cancel my two-month free trial and now I'm signed up to the yearly subscription with monthly pay.

 

I didn't intend to sign up for the yearly subscription and would like to request a refund, but there's nothing helpful on Adobes website.

 

I have not used the product since the subscription plan changed, so I'm hopeful to get my subscription cancelled with no fees.

 

I'm currently not in a financial position to pay this much each month and might get me kicked out from my apartment if this issue will not be resolved.

 

Sincerely 

Frederik

    Correct answer Shivangi_Gupta

    Thread Summary

    A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    2 replies

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    August 8, 2025

    Thread Summary

    A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 18, 2022

    Hi Frederik,

    We appreciate you writing in. Free trial for Adobe Creative Cloud applications is provided for one week only and not two months. We believe this was the reason you got enrolled for the yearly subscription. Ideally, this case does not qualify for the refund however, If you still wish to discuss this further, you can always contact our support team here: <Removed by Moderator>

    I hope it helps.

    Regards,

    Shivangi

    J
    Jerome_Makiti3105
    Participant
    August 18, 2024

    What if you simply just wanted to try the product, but forgot to cancel. So you make the payment for the month and then proceed to cancel. Why are you then charged a large amount for a cancellation fee when you didn't even use the product and just wanted to try it? Why am I enroilled for a yearly subscription when I only went for the trial?

    J
    Jerome_Makiti3105
    Participant
    August 19, 2024

    @Jerome_Makiti3105 

     

    you can plead your case to adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, <Removed by Moderator>
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.


    Thank you very much. I managed to get a hold of an agent and my issue was resolved.

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