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Bonjour, 

J'ai souscrit à la version abonnement gratuit au début de l'été et j'ai voulu annuler l'abonnement lorsque c'était encore dans la période des 7 jours, sauf qu'à ce moment là Adobe me propose de continuer l'abonnement pour 0,0euros par mois jusqu'en septembre, j'ai accepté

 

By @laura_8374

The offer was made contingent upon agreeing to not cancel.

When you accepted the free months, it was an agreement to continue the subscription after the free months.

You can ask Adobe Customer Service as suggested by AxelMatt if they will cancel without a fee since there was a misunderstanding.  

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If this doesn't help you have to contact the Adobe support. This is a public forum and not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.  

If you like you can also use Twitter (now X):  Adobe Care (@AdobeCare) / X

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730