Participant

Answered

frais de résiliation

Forum|Forum|3 years ago
January 12, 2023
5 replies
1940 views

Bonjour,

je souhaite résilier mon abonnement premiere pro et quelle mauvaise surprise de voir que Adobe veut nous faire payer cela. Dans mon cas, si je me désabonne je dois payer presque 120€. C'est scandaleux et simplement choquant. Cela fait longtemps que je suis client chez eux et je pensais pouvoir partir quand je le voulais sans avoir à payer une telle somme exorbitante.

Et je n'arrive pas à les contacter directement, c'est énervant!

Votre aide serait la bienvenue, merci beaucoup à vous

Editing

This topic has been closed for replies.

Correct answer kglad

@MARIAM28416669asa7

you subscribed to a lower cost-per-month annual plan after agreeing to a one-year commitment to that plan and agreeing that if you canceled before the one year you would pay 1/2 the remaining months in a cancellation penalty.

if there are some special circumstances that explain why you should not be penalized, contact adobe support and explain those circumstances. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

B

Bastien5EB8

Participant

Je viens de le découvrir aussi, je suis tellement scandalisé. Adobe peut compter sur moi pour ternir leur réputation autour de moi. C'est du vol et prétendre que c'est écrit dans le contrat est hypocrite. Plus jamais Adobe.

kglad

Community Expert

in what way is "hypocritical" applicable?

M

MARIAM28416669asa7

Participant

Bonjour,

As tu réussi à résilier ton abonnement sans payé les frais ?

Je résilier le miens et on m'a prélevé 89€ ! Je comprend pas comment c'est possible, c'est du vol !

kglad

Correct answer

Community Expert

@MARIAM28416669asa7

you subscribed to a lower cost-per-month annual plan after agreeing to a one-year commitment to that plan and agreeing that if you canceled before the one year you would pay 1/2 the remaining months in a cancellation penalty.

if there are some special circumstances that explain why you should not be penalized, contact adobe support and explain those circumstances. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

R

Rashmi27002770wxve

Community Manager

Hi there,

We appreciate you writing in. Happy to help!

I understand that you wish to cancel the subscription.

We checked the account details associated with your email ID and we do see that you have an active Premiere Pro subscription.

Please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue related to refund or pricing issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Peru Bob

Community Expert

I've moved this to the Account, Payment, & Plan forum.

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

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