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L
Léna23077945ihob
Participant
June 7, 2023
Answered

Frais de résiliation

  • June 7, 2023
  • 2 replies
  • 718 views

Ça fait plusieurs mois que je veux annuler mon abonnement mais a chaque fois j'ai des frais de résiliation astronomique qui sont demandés !!

Cela fait bientôt 2 ans que je suis abonnée je pense que je ne suis plus engagée alors pourquoi est-ce qu'on doit payer des frais de résiliation a plus de 100€ ! 
impossible de touver un numéro de sav ou trouver un mail de contact. Savez vous comment résilier son abonnement sans frais ?

This topic has been closed for replies.
Correct answer kglad

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise and teams>

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 7, 2023

You must cancel during the final month of your subscription BEFORE it automatically renews for another year

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 7, 2023

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise and teams>

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