Fraudulent activity detected on my Adobe Account

[robinsonchera]

I have purchased a 1 year subscription directly from Adobe this time, and after 3 weeks I received an email saying that ,, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.

For more information, please contact our dedicated customer support line at 00800-4488-23640."

I contacted the support team and they don't even care about my issue, they only said that ,, I need to wait for the team to solve this".

I have purchased another year subscription but without the 19% additional discount , and again, they don't even care.

I'm really disappointed of what Adobe it's doing in the last months, the support it's useless and the help given it's useless.

I opened a case at BBB because this is the only solution to get 19% back + the full refund for the 1st subscription.

[kglad]

i'm not sure why you think adobe doesn't care when they're investigating.

[robinsonchera]

yeah, because it's so hard to say ,,we're investigating"... I'm not sure what they're investigating since I used the app only on 2 devices which it's the maximum number, I didn't do anything that's not legal. I'm not not able to use their products and this is not fair for me as a customer since I paid for 1 year. 

[Shivangi_Gupta]

Hi @robinsonchera,

We're extremely sorry for the experience you've had. Could you share the case reference number with us? We'd like to see the case details so that we can help you better.

Looking forward to your response.

Regards,

Shivangi

[robi10101298]

Adobe Case ADB-31935591-T9D6 CRM:07448000004900

I'm really disappointed of what you're doing, no refund given for the old subscription, no 20% black friday discount applied, nothing, just the account blocked and that's it.

[robinsonchera]

Adobe Case ADB-31935591-T9D6 CRM:07448000004900

[robinsonchera]

@Shivangi_Gupta adobe just contacted me saying that ,, We are unable to share specific details due to legal & privacy concerns. You can file a dispute with their bank regarding the payment . As fraudulent activity has been detected with the account we cannot issue a refund. You would need to submit a chargeback via your card issuer."

What can I understand from this? That I paid for a service that I'm unable to use it, and now you don't want to refund me? I hate all of you for doing this, you're stealing people's money and you don't want to give refunds, discounts, or even clarify why you terminated their accounts. This is definitely not OK and should be stopped. 

[kglad]

possibly your bank will adjudicate the issue.

[robinsonchera]

they said I need to resolve this with Adobe... Adobe support it's really bad, when I made a new plan they didn't gave me the additional 20% additional discount as it's advertised... 

[kglad]

@robinsonchera 

you didn't qualify as a new user. ie, read the black friday terms and conditions.

[Yauheniya36707311xx5h]

I have the same problem, where i can send my issue?

[kglad]

@Yauheniya36707311xx5h 

you can contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[robinsonchera]

Adobe will not help you, they don't care. I tried with BBB, and the same thing, they don't care, so the solution was to purchase 1 year of subscription in Turkey with 80 euro/1 year all apps... 

[kglad]

did you all purchse while in turkey?

[Nancy OShea]

Did you buy directly from Adobe or a 3rd party seller?  See Redemption Codes below.

Redemption Codes:
https://helpx.adobe.com/download-install/kb/redemption-code-help.html

CONTACT ADOBE SUPPORT:
==========
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
==========
Report Conterfeit software, Piracy & Email Phishing to: https://www.adobe.com/trust/fraud-prevention.html