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Fraudulent activity detected on my Adobe Account

Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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I have purchased a 1 year subscription directly from Adobe this time, and after 3 weeks I received an email saying that ,, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.

For more information, please contact our dedicated customer support line at 00800-4488-23640."

 

I contacted the support team and they don't even care about my issue, they only said that ,, I need to wait for the team to solve this".

I have purchased another year subscription but without the 19% additional discount , and again, they don't even care.

 

I'm really disappointed of what Adobe it's doing in the last months, the support it's useless and the help given it's useless.

I opened a case at BBB because this is the only solution to get 19% back + the full refund for the 1st subscription.

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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i'm not sure why you think adobe doesn't care when they're investigating.

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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yeah, because it's so hard to say ,,we're investigating"... I'm not sure what they're investigating since I used the app only on 2 devices which it's the maximum number, I didn't do anything that's not legal. I'm not not able to use their products and this is not fair for me as a customer since I paid for 1 year. 

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Hi @robinsonchera,

We're extremely sorry for the experience you've had. Could you share the case reference number with us? We'd like to see the case details so that we can help you better.

Looking forward to your response.

Regards,

Shivangi

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Explorer ,
Nov 21, 2023 Nov 21, 2023

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Adobe Case ADB-31935591-T9D6 CRM:07448000004900

I'm really disappointed of what you're doing, no refund given for the old subscription, no 20% black friday discount applied, nothing, just the account blocked and that's it.

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Adobe Case ADB-31935591-T9D6 CRM:07448000004900

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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@Shivangi_Gupta adobe just contacted me saying that ,, We are unable to share specific details due to legal & privacy concerns. You can file a dispute with their bank regarding the payment . As fraudulent activity has been detected with the account we cannot issue a refund. You would need to submit a chargeback via your card issuer."

What can I understand from this? That I paid for a service that I'm unable to use it, and now you don't want to refund me? I hate all of you for doing this, you're stealing people's money and you don't want to give refunds, discounts, or even clarify why you terminated their accounts. This is definitely not OK and should be stopped. 

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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possibly your bank will adjudicate the issue.

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Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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they said I need to resolve this with Adobe... Adobe support it's really bad, when I made a new plan they didn't gave me the additional 20% additional discount as it's advertised... 

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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@robinsonchera 

 

you didn't qualify as a new user. ie, read the black friday terms and conditions.

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Apr 12, 2024 Apr 12, 2024

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I have the same problem, where i can send my issue?

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Community Expert ,
15 hours ago 15 hours ago

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LATEST

@Yauheniya36707311xx5h 

 

you can contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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