Participant

Answered

fraudulent behavior related to your subscription - creative cloud cancel -

Forum|Forum|1 year ago
April 13, 2024
6 replies
1479 views

My Adobe Creative Cloud 1-year subscription purchased on March 4, 2024 was simply canceled. There is no refund or option to reactivate the account!

As soon as the news came out that there would be an increase for Turkish users, I purchased a 1-year account on the adobe site at the price before the increase.

Today I received the following e-mail:

We are reaching out to let you know that our fraud prevention experts have identified fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. Your subscription has therefore been canceled and you will no longer have access to the Adobe apps and services covered by your subscription.

For more information, please contact our dedicated customer support line at 00800-4488-23640.

Best regards,
Adobe Genuine Product Team

Now there is no 1-year subscription defined in my account. You took my money? This policy of a company like Adobe is wrong! I want my account reactivated! When I write to the support team, I get the answer to contact your bank. The money has left my bank, it has been transferred to adobe. The bank has nothing to do about it.

Has anyone else with this problem solved it? What is the solution? Or did he steal our money and should we just accept it?

Note: I live in Turkey, I use the account on 1 computer, it is not a shared account!

This topic has been closed for replies.

Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

C

colin37597608xklv

Participant

My monthly subscription was ongoing with no issues when suddenly £238.75 was deducted from my bank account, i contacted Abobe via web chat and was told they did not deduct the monies, after 4 attempt`s to get it sorted and proof that they did take £238.75 they said they would refund me but didn`t, saying no account excisted , finally got a refund and was told another users email account was in place with my card details ( That`s fraud i said) i asked for the email address they told me no, (Data protection) , so got another email saying account does not excist ! So i look forward to the same hassel next year !

kglad

Community Expert

with fraudulent charges, contact your credit card issuer and report the fraud.

E

Eren KayaAuthor

Participant

!!! UPDATE !!!

Adobe activated the account again. Provided 1 extra month of free CC.

Those who have problems can contact support.

Peru Bob

Community Expert

@Eren Kaya

Thanks for posting that.

C

chndmrl

Participating Frequently

same here, also from turkey.

I guess it has happened to the people who purchased/renewed their subscriptions in March before price increase.

B

Berke.

Inspiring

Exact same situation, also in Turkey. I'm awaiting email from adobe support, I suggest that you also contact them.

hopefully this is just an error, because there are so many others in the same situation.

kglad

Community Expert

@Berke.

keep us updated.

kglad

Community Expert

let us know what adobe support says.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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