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Fraudulent use of account

New Here ,
Mar 31, 2020 Mar 31, 2020

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Hi,

 

My credit card details were used for fraudulent subscription to your Stock Photos product.

I received a monthly billing for 36,29 eur / month on 13 FEB 2020.

I have never signed up for this.

After the first payment on 13 FEB 2020, I have instructed my bank the cancel the CC as I did not use your services.

 

Please help me in canceling my current subscription and also reimburse me the first charges of 36,29EUR.

 

Regards,

Arlette Geeraerts

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Account management, Billing

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Adobe Community Professional ,
Mar 31, 2020 Mar 31, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also: beware of answering anyone who sends you a private message
-click here for more information https://tinyurl.com/10791730

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LEGEND ,
Mar 31, 2020 Mar 31, 2020

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Contact your bank and or credit card company. Your CC numbers have been stolen. This has nothing to do with Adobe.

You need to dispute the charges with your bank and or CC company and get a new CC number.

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