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Free trial cancellation bug

New Here ,
Apr 13, 2023 Apr 13, 2023

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I was trying to find an old file from Illustrator from a few years ago, so I went for a free trial. Couldn't find it, and cancelled my free trial after 3-4 days. I know for a fact I cancelled it. Just got billed for it anyways, and I can't seem to find ANYWHERE to actually get direct help from contact support. 

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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[Moderator moved from Using the Community forums to Account, Payment & Plan.]

You may cancel within first 14 days & request a refund.  If you cancelled, you received a confirmation email. Check your spam folder.  There should also be a record of it in your online account's support history panel.  Log-in below.

https://account.adobe.com/support


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Mattias, sorry for any confusion. I am showing that Illustrator and Stock memberships have been canceled. If you have specific questions about a charge, then please begin a secure chat session as suggested by Nancy. When you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen the chat window will automatically appear.

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