I was trying to find an old file from Illustrator from a few years ago, so I went for a free trial. Couldn't find it, and cancelled my free trial after 3-4 days. I know for a fact I cancelled it. Just got billed for it anyways, and I can't seem to find ANYWHERE to actually get direct help from contact support.
[Moderator moved from Using the Community forums to Account, Payment & Plan.]
You may cancel within first 14 days & request a refund. If you cancelled, you received a confirmation email. Check your spam folder. There should also be a record of it in your online account's support history panel. Log-in below.
Mattias, sorry for any confusion. I am showing that Illustrator and Stock memberships have been canceled. If you have specific questions about a charge, then please begin a secure chat session as suggested by Nancy. When you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen the chat window will automatically appear.