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Free trial cancellation

Nov 20, 2024 Nov 20, 2024

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Hi there.

I created a free trial account 4 days ago (16 November) and I cancelled it today (20 November). In the cancellation email I can see that my account will revert to a basic, FREE level of membership which means to me that I won't be charged for anything. However, after I did some research (because I find it difficult to cancel the free trial with all these errors that came up) I was surprised to see how many people are complaining about the fact that you guys have charged their cards after the cancellation.
I'm writing this 3 days in advance before my "free trial" ends, witch I have the confirmation that I cancelled it anyway and I'm asking you to inform me if I will be charged for something or any reason that my basic, FREE level of membership will lead me to further payments to Adobe.

Thank you.

 

 

TOPICS
Account management , Billing

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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 check your account to confirm, https://account.adobe.com

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Nov 21, 2024 Nov 21, 2024

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Doesn't show that I cancelled my subscription 

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Adobe Employee ,
Nov 21, 2024 Nov 21, 2024

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Hi vasile_1241,

As I see that have cancelled the Photography plan under the ID that you are using with this community. The plan is no more active.

Let us know if you have any questions.

 

 


Thanks

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Nov 21, 2024 Nov 21, 2024

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The question was if I still need to pay for something or if I'm gonna be charged for any service?

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Community Expert ,
Nov 21, 2024 Nov 21, 2024

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there's no charge if you cancel within 1 week of the trial start.  and there's a fill refund if you within one week of the trial ending.

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