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A
Andre319
Participant
May 17, 2023
Answered

Free Trial Payment

  • May 17, 2023
  • 2 replies
  • 954 views

I installed Adobe Premier Pro (month subscription) free trial of seven days on march 19th and canceled the subscription on march 25th, the seventh day. Despite this I later found a payment of €36.59 for Adobe. Why?

This topic has been closed for replies.
Correct answer kglad

@Andre319 

 

did you contact adobe support?

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2023

was that payment later refunded?

 

if not, contact adobe support per @Peru Bob 

    A
    Andre319Author
    Participant
    May 18, 2023

    no, unfortunately

    A
    Andre319Author
    Participant
    May 18, 2023

    @Andre319 

     

    did you contact adobe support?


    yes, but i have no active subscriptions, so i cant't communicate with a person

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 17, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

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