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Free trial, phone (Samsung GalaxyS10e) didn't notify, was charged, who is responsible?

New Here ,
Jul 22, 2020 Jul 22, 2020

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I wanted to try Adobe, particularly so I could modify pdf-files. The biggest problem was that my old beloved computer didn't run the programme well at all, and instead lagged. So I decided to cancel the subscription during the free trial before Adobe charged me.

 

 

 

I made a notification in my calendar (phone is Samsung Galaxy s10E), for 27.6 at 6pm. Adobe was to start charging money 28.6. I modified the notification so that the phone would signal an alarm. And when 27.6 6pm came, nothing happened. I have tried the notification thing twice after and it doesn't work on this phone. It simply doesn't notify _at all_. Nothing shows up on the screen.

 

 

 

So I forgot to cancel it, and was charged. And now I'm stuck with a 1 YEAR PLAN! 😔 Adobe is gonna charge me again 28.7. 

 

 

 

Can Samsung be in contact with Adobe about this? What can be done? I will attach screen shots of the notification I had on 27.6. 

 

My memory is so bad, so I always have post it-notes. This time I wanted to make sure I didn't forget, so I made the notification on my phone. Please help 😔

 

Screenshot_20200722-101955_Calendar.jpg

Screenshot_20200722-102000_Calendar.jpg

Screenshot_20200722-102003_Calendar.jpg

Screenshot_20200722-102008_Calendar.jpg

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Adobe Community Professional ,
Jul 22, 2020 Jul 22, 2020

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I believe there is a 14-day grace period, so you should still be able to cancel without charge. At any rate, you will have to contact customer support for this. 

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Jul 22, 2020 Jul 22, 2020

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>who is responsible?

 

If you don't cancel on time you are responsible

 

>I forgot to cancel it, and was charged

 

I don't work for Adobe, but I read a LOT of messages... it is your responsibility to cancel on time

 

You MAY be able to convince support to cancel without a charge, but nobody here can help

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LEGEND ,
Jul 23, 2020 Jul 23, 2020

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I think you will find your contract with Samsung does not cover consequential damages from alarms and alerts that do not go off. I love the idea that Samsung and Adobe will spend their time working this out so you don't need to honour your commitments. Contact Adobe, maybe they will waive it; if you are nice to customer service sometimes they choose to do this.

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