Free Trial

Forum|Forum|2 years ago
February 3, 2024
3 replies
801 views

I started a free trial and it was approved with my credit card but when I try to convert to a document to a PDF, it brings me back to the page that has the subscription prices and the 7 day free trial. When I click on the free trial again I get an error saying "couldn't complete purchase- Already Purchased" What do I do?

This topic has been closed for replies.

Correct answer kglad

contact the store from which you purchased. eg, google play.

Shivangi_Gupta

Community Manager

Hi @Sweetfrog143,

We appreciate you writing in. As per your account info, you do not have any active subscription listed under your email address. When did you purchase the license?

Could you share more details?

We're here to help.

Regards,

Shivangi

K

kiplings4321

Participant

I have just downloaded an illustrator trial and now Adobe dont recognise my active subscribtion in the chat app. I dont not like the chat app because it gives you a choice that may not have anything to do with the app.

It is so confusing for a new user and definetly not user friendly

kglad

Community Expert

@kiplings4321

what problem are you having with your illustrator trial?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.