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Free trial

New Here ,
Oct 26, 2023 Oct 26, 2023

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  • I signed up for a free trial but was automatically charged. How do I go about this? The subscription has been cancelled prior to the grace period ending. 

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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Hi @therese33194303a733,

We appreciat you contacting us. As per your account info, you have subscribed to Acrobat Premium but it has not been cancelled yet. You are entitled to full refund if you cancel the subscription within 14days.

Let us know if you still have questions.

 

Regards,

Shivangi 

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