GDPR regulations - ADOBE are withholding my data.

[0202usernameusername]

I had a free 9 month subscription with Adobe. 

When it ran out, I did not want a subscription so I didn't add payment details and Adobe have been hassling me since. 

I tried to delete my account - it said  it asked for payment details and told me my account has been suspended. 

I tried to speak to an agent Shubham through chat and as soon as I gave them my email address, they left the chat. 

Adobe are witholding my sensitive information and are FORCING ME TO PAY THEM to delete it. 

Is there a goverment body I can complain to about this?

[kglad]

how to delete your account, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

[0202usernameusername]

Like I said, it's not allowing me to delete my account. It's saying I have an active plan. When I try to cancel this active plan, it says my account is suspended and I need to update my payment details for a subscription FIRST. 

[kglad]

then your complaint is, you can't do what your want the way you want (which is to delete your account without resolving your payment error first).  

[0202usernameusername]

my complaint is Adobe going against GDPR regulations and withholding my data.

[kglad]

ok.

[Abambo]

As long as you have an active account, you are in a contractual relationship with Adobe. GDPR protects only against superfluous data collection. It does not protect against legit data collection.

I'm not a lawyer, I strongly advise consulting a lawyer before making such claims.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

[Peru Bob]

Go back to Adobe Chat
or X (was Twitter):
https://twitter.com/adobecare

[Nancy OShea]

1. The condition of your 9 months of free service was having a non-cancellable 12 month subscription. Early cancellation incurs a 50% penalty fee. Those are the terms you agreed to.

2. You failed to provide a valid payment method, so you still owe Adobe for 3 months. That's a very small price to pay for 9 months of free service! 🤑

Give Adobe your credit card so you can cancel your subscription and get on with life.  Problem solved.

https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Goodbye & good luck.