Participant

Question

GDPR regulations - ADOBE are withholding my data.

Forum|Forum|1 year ago
April 24, 2024
4 replies
497 views

I had a free 9 month subscription with Adobe.

When it ran out, I did not want a subscription so I didn't add payment details and Adobe have been hassling me since.

I tried to delete my account - it said it asked for payment details and told me my account has been suspended.

I tried to speak to an agent Shubham through chat and as soon as I gave them my email address, they left the chat.

Adobe are witholding my sensitive information and are FORCING ME TO PAY THEM to delete it.

Is there a goverment body I can complain to about this?

New user

This topic has been closed for replies.

Nancy OShea

Community Expert

1. The condition of your 9 months of free service was having a non-cancellable 12 month subscription. Early cancellation incurs a 50% penalty fee. Those are the terms you agreed to.

2. You failed to provide a valid payment method, so you still owe Adobe for 3 months. That's a very small price to pay for 9 months of free service! 🤑

Give Adobe your credit card so you can cancel your subscription and get on with life. Problem solved.

https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Goodbye & good luck.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Go back to Adobe Chat
or X (was Twitter):
https://twitter.com/adobecare

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

kglad

Community Expert

how to delete your account, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

0

0202usernameusernameAuthor

Participant

Like I said, it's not allowing me to delete my account. It's saying I have an active plan. When I try to cancel this active plan, it says my account is suspended and I need to update my payment details for a subscription FIRST.

kglad

Community Expert

then your complaint is, you can't do what your want the way you want (which is to delete your account without resolving your payment error first).

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