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geld terug krijgen

New Here ,
Oct 18, 2022 Oct 18, 2022

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goedenavond,  

 

Gisteren heb ik per ongeluk via de Adobe site het Creative Cloud Alle apps lidmaatschap afgesloten voor de prijs van rond de €360 euro. Nu wil ik het omzetten/ aanpassen zodat ik via Surfspot de studentenversie kan aanschaffen. Maar dit lukt dus niet (heb inmiddels het lidmaatschap verwijderd maar de verloopdatum is over een jaar) 

 

hoe kan ik voorkomen dat het geld van de creditcard wordt afgeschreven?

 

bedankt!

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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