Get refund for trial version

Forum|Forum|3 years ago
August 13, 2022
3 replies
159 views

Hello there,

Due to internet problems i could not cancel my free trial in time and am now charged 62.47 eur. Is there any chance to claim it back?

It was only a day overdue and i did not use it at that time..

Or who do i need to contact? I could not find any e mail or such..

Thanks for your help

Theresa

How to

This topic has been closed for replies.

kglad

Community Expert

most importantly, read the above posts.

but if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html