Getting charged after cancelling

[H.C.33185861vtkv]

Hi,

I started my monthly illustrator subscription in March 2023 and I cancelled it in June 2023, after that I didn't get charged for two months, because I cancelled it, and then in September I am suddenly being charged again. I started a chat with someone from Adobe and instead of helping me they tried to talk me into a deal which will 'save me money'. And through chatting with this unhelpful person I found out I now have a year subscription which means I have to pay 35 euro's if I want to cancel this subscribtion that I never even activated in the first place. It all feels incredibly shady! I really want Adobe to stop charging me and to reimburse these last few payments.

[kglad]

did that "unhelpful" agent get you to agree to a free subscription?

[H.C.33185861vtkv]

No I didn't agree to anything in the chat

[kglad]

then it sounds like adobe made an error.  they will fix that.

but you should clarify one more item; are you sure you had a monthly subscription in 3/23 and not an annual plan paid monthly?  ie, you needed to opt for the more expensive monthly payment of ~$31.50/mo, not the ~$21/mo plan