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Getting charged after cancelling

New Here ,
Oct 26, 2023 Oct 26, 2023

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Hi,

I started my monthly illustrator subscription in March 2023 and I cancelled it in June 2023, after that I didn't get charged for two months, because I cancelled it, and then in September I am suddenly being charged again. I started a chat with someone from Adobe and instead of helping me they tried to talk me into a deal which will 'save me money'. And through chatting with this unhelpful person I found out I now have a year subscription which means I have to pay 35 euro's if I want to cancel this subscribtion that I never even activated in the first place. It all feels incredibly shady! I really want Adobe to stop charging me and to reimburse these last few payments.

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Account management , Billing

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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did that "unhelpful" agent get you to agree to a free subscription?

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New Here ,
Oct 26, 2023 Oct 26, 2023

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No I didn't agree to anything in the chat

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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then it sounds like adobe made an error.  they will fix that.

 

but you should clarify one more item; are you sure you had a monthly subscription in 3/23 and not an annual plan paid monthly?  ie, you needed to opt for the more expensive monthly payment of ~$31.50/mo, not the ~$21/mo plan

 

kglad_0-1698329493036.png

 

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