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Getting rid of cancellation charge

New Here ,
Jun 17, 2023 Jun 17, 2023

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I took Adobe's yearly plan with monthly subscription. Now I have financial problem so I am cancelling this plan. But Adobe illustrator is charging Cancellation fees. I am not capable of paying it.How can I get rid of cancellation charge?

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Community Expert ,
Jun 17, 2023 Jun 17, 2023

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you can appeal to adobe support, but you made a commitment to the annual plan in exchange for a lower monthly cost.  if you break that commitment you should expect a penalty.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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