Participant

Question

Got Billed twice for no Reason

Forum|Forum|1 year ago
May 2, 2024
4 replies
764 views

I got billed yesterday a second time for my Adobe Premiere Pro plan. I did not have enough money in my account when the billing cycle came around but when I deposited money into my bank it billed me. It says there was still and billing issue so when I clicked retry payment method it charged me a second time. Can I please have some help getting a refund for the second charge? I was already trying to cancel my plan because I got billed and didn't want to continue it for the next month, but the bug still says billing issue even when it charged me twice. I provided a screenshot of it.

Error or problem

W

walid32070331rmgc

Participant

Hello,

Yes I have the same problem. I've been double charged every month the moment I purchased the subscription.
And didn't purchase anything more than my monthly subscription nor did I changed my card since. And couldn't find anywhere where I can chat with someone, so I'll post this here. You can check my account and confirm what I'm saying.
You have been billing me 20$ the 1st of the month then 30$ the 2nd and this has been going on since october 2023. Please explain to me what's going on ?

kglad

Community Expert

@walid32070331rmgc

did you check your adobe account?

W

walid32070331rmgc

Participant

Yes I did
Why would even write this if I didn't check before ?
I even checked with my bank if there was any mistake but there isn't

kglad

Community Expert

and you can check your account to confirm, https://account.adobe.com

Peru Bob

Community Expert

I've moved this from the Premiere Pro forum to the Account, Payment, & Plan forum so that proper help can be offered.

Shivangi_Gupta

Community Manager

Hi ,

@Mat36014898t9ao

We checked your account details and found that you have a monthly subscription for Adobe Premiere Pro. It was purchased on March 12, 2024.
It is strange that there is no duplicate transaction visible at our end. Have you contacted your bank regarding this?

If you wish to proceed with further discussion, please feel free to start a private chat with our support team. https://adobe.ly/3wj5xLi

Let us know if you have any questions.

Regards,

Shivangi

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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