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Got Billed twice for no Reason

New Here ,
May 01, 2024 May 01, 2024

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I got billed yesterday a second time for my Adobe Premiere Pro plan. I did not have enough money in my account when the billing cycle came around but when I deposited money into my bank it billed me. It says there was still and billing issue so when I clicked retry payment method it charged me a second time. Can I please have some help getting a refund for the second charge? I was already trying to cancel my plan because I got billed and didn't want to continue it for the next month, but the bug still says billing issue even when it charged me twice. I provided a screenshot of it. 

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Community Expert ,
May 01, 2024 May 01, 2024

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
May 01, 2024 May 01, 2024

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I've moved this from the Premiere Pro forum to the Account, Payment, & Plan forum so that proper help can be offered.

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Hi ,

@Mat36014898t9ao

We checked your account details and found that you have a monthly subscription for Adobe Premiere Pro. It was purchased on March 12, 2024.
It is strange that there is no duplicate transaction visible at our end. Have you contacted your bank regarding this?

If you wish to proceed with further discussion, please feel free to start a private chat with our support team. https://adobe.ly/3wj5xLi

 

Let us know if you have any questions.

 

Regards,

Shivangi

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Community Expert ,
May 02, 2024 May 02, 2024

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and you can check your account to confirm, https://account.adobe.com

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