Got charged and didn't order anything

Forum|Forum|1 year ago
December 15, 2024
1 reply
376 views

I've been getting charged $65.31 since May of 2024 and never ordered anything. I didn't do any free trials. I didn't even have an account with Adobe and had to create one just to post here. I don't have any Adobe products on any of my devices. When I try to talk to the support AI it simply doesn't understand what I'm saying. I typed "agent" and it said I couldn't connect with an agent because I don't have an active plan. I can't get anybody on the phone either. Any suggestions?

Billing

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kglad

Community Expert

contact your credit card company to report fraud, if you're confident you gave no one permission to use your card.

Jeffrey_A_Wright

Community Manager

Angie, sorry that you are encountering an unknown charge on your credit card from Adobe. Please see https://adobe.ly/4gfXWPv for possible causes and solutions to locate the cause of the charge.

I don't see any active memberships or purchases under the account you used to post to this public discussion forum. ^JW

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