Got charged for free account which I cancelled after 4 days.

Forum|Forum|3 years ago
October 6, 2022
1 reply
1010 views

As the title says.

When I contact support in my country and mention the issue and a refund of my stolen money they hang up the phone.

Billing

This topic has been closed for replies.

kglad

Community Expert

adobe support will disconnect if you become abusive, or they've explained the reason something was done and have no more to offer.

J

Johan26447771wqjmAuthor

Participating Frequently

Everytime they tell me I should stay on the phone while they sort things out for my refund and they go absent. Everytime. And no matter how long you wait, they will not come back.

Are you assuming I became abusive, or they've explained the reason something was done and have no more to offer? If so, this was not the case.

kglad

Community Expert

Hi Jeff,

The fact that you don't see an active membership does not mean much for me, as I have still been charged. I'll contact the help you suggested and if that won't help I will ofcourse issue a chargeback via my bank.

if @Jeffrey_A_Wright (and adobe employee) didn't see an account, that means your screen name doesn't match an account screen name.

if your screen name now is the same as the screen name associated with account you cancelled after 4 days, it means your credit card has been compromised, and you don't just have an adobe problem. you need to notify your bank.

otoh, if @Johan26447771wqjm might not be the same as the screen name associated with your trial, then you should post the screen name you did use.

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