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Johan26447771wqjm
Participating Frequently
October 6, 2022
Question

Got charged for free account which I cancelled after 4 days.

  • October 6, 2022
  • 1 reply
  • 1010 views

As the title says.

When I contact support in my country and mention the issue and a refund of my stolen money they hang up the phone. 

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 6, 2022

    adobe support will disconnect if you become abusive, or they've explained the reason something was done and have no more to offer.

    J
    Johan26447771wqjmAuthor
    Participating Frequently
    October 6, 2022

    Everytime they tell me I should stay on the phone while they sort things out for my refund and they go absent. Everytime. And no matter how long you wait, they will not come back. 

    Are you assuming I became abusive, or they've explained the reason something was done and have no more to offer? If so, this was not the case.

    J
    Johan26447771wqjmAuthor
    Participating Frequently
    October 12, 2022

    if @Jeffrey_A_Wright (and adobe employee) didn't see an account, that means your screen name doesn't match an account screen name. 

     

    if your screen name now is the same as the screen name associated with account you cancelled after 4 days, it means your credit card has been compromised, and you don't just have an adobe problem.  you need to notify your bank.

     

    otoh, if @Johan26447771wqjm might not be the same as the screen name associated with your trial, then you should post the screen name you did use.


    Hello,

    I only have 1 email address registered with adobe. In that email I also received my confirmation of cancellation. It is the same email address that I use to login to reply to your message. 

     

    My creditcard compromised? Again you seem to like making assumptions. You really think somebody would compromise a creditcard just to buy a trial of adobe and then cancel it? For what exactly?

     

    The fault lies with Adobe and if they don't want to do anything for me at all, I am forced to make a chargeback. I am dissapointed in the service of an otherwise fine company.

    My order

    My cancellation confirmation (4 days later).

     

    My order cancellation.

     

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