Got charged for free account which I cancelled after 4 days.

Forum|Forum|3 years ago
October 6, 2022
1 reply
1010 views

As the title says.

When I contact support in my country and mention the issue and a refund of my stolen money they hang up the phone.

Billing

This topic has been closed for replies.

kglad

Community Expert

adobe support will disconnect if you become abusive, or they've explained the reason something was done and have no more to offer.

J

Johan26447771wqjmAuthor

Participating Frequently

Everytime they tell me I should stay on the phone while they sort things out for my refund and they go absent. Everytime. And no matter how long you wait, they will not come back.

Are you assuming I became abusive, or they've explained the reason something was done and have no more to offer? If so, this was not the case.

kglad

Community Expert

Hello,

I only have 1 email address registered with adobe. In that email I also received my confirmation of cancellation. It is the same email address that I use to login to reply to your message.

My creditcard compromised? Again you seem to like making assumptions. You really think somebody would compromise a creditcard just to buy a trial of adobe and then cancel it? For what exactly?

The fault lies with Adobe and if they don't want to do anything for me at all, I am forced to make a chargeback. I am dissapointed in the service of an otherwise fine company.

My order

My cancellation confirmation (4 days later).

My order cancellation.

you didn't address the point of my message: what's the adobe screen name (= the name shown in these forums = eg, kglad for me) associated with the account you believe adobe failed to cancel?

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