Having a problem trying to edit a PDF

[ron_6944]

Hello Adobe community. I'm having a real problem trying to edit my PDF. I have a subscription to Adobe. I open my document. I click "More Tools ".. One of the choices is "Edit PDF". I click on that and nothing happens. So I go to the bottom and even though I already have the Adobe app I click "Get App". Nothing happens. I go back trying to figure it out . It keeps trying to sell me a more expensive product.

Also, I'm already logged in and have a subscription but it keeps telling me to log in and trying to get me to subscribe. At the bottom of some screens it says It says "an unknown error occurred" on an otherwise black screen

I ask the assistant but it only wants general questions and gives general answers.

I've edited before and I have a recent iPhone 15 so that shouldn't be it. What is going on? Why if I already have a subscription is a simple, working edit button not on the screen?

[ron_6944]

I can't get support with that virtual assistant. It says it can't find arecord that I have an account and that I have to have one to proceed. Man! What a lot of hassle! 

 

[kglad]

keep typing

agent

want plan

agent

want plan

.

.

[ron_6944]

I contacted the "support" people. Talked to five different people. Each kept asking the same questions and transfer me to other people. One asked for 10 digits of my credit card number. Another by his answers, you could see he was reading them. Didn't really know what he was doing.

 

[ron_6944]

After two or three days of this I think I need to try to get a new subscription to Apple Pro or Apple premium, use it for seven days and then unsubscribe. I just don't know if I should wait until this one that I have right now (supposedly) is gone on the 30th of this month...

[kglad]

be careful to unsubscribe in a timely manner.

[ron_6944]

Meaning? But I unsubscribed several days ago.

[ron_6944]

Maybe Amal can help...

[kglad]

meaning, if you intend to subscribe temporarily, remember to cancel.

[ron_6944]

Good point!

[ron_6944]

Well it looks like Adobe has that covered too. I can't get adobe premium or pro or anything else until this one expires. And then I just have to hope that it's not still held hostage by this crap. This business is so effed up. What a company

 

[kglad]

use twitter/x to contact support.

[ron_6944]

How do you do that? I don't mean to sound obtuse but do you have a link? 

Besides, I already contact support. Talked to 5 different people for hours today and got absolutely nowhere. You've actually been the most helpful person here. They should hire you!

[kglad]

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[ron_6944]

Omg, I think it's finally working!!! Just was able to subscribe to pro!!! Please continue working!

[kglad]

make sure your account shows what you expect.

[ron_6944]

I just wanted to thank you for all the helpful suggestions kglad. It was much appreciated.

[kglad]

you're welcome.  i'm glad all's well.

[kglad]

<moved to account, payment & plan>