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Participant
January 10, 2021
Question

Having Trouble Cancelling my 7 day free trial for Acrobat Pro DC

  • January 10, 2021
  • 2 replies
  • 284 views

Hi I signed up for the 7-day free trial using my university email and I have been trying to cancel my free trial, but I am not given the option. I have watched multiple videos on how to do it and read several comments from other users, but I just don't see the cancel option on my account. I also tried to find a phone number for customer service and tried asking for help on the website, but it keeps telling me to reach out to my administrator... I am not sure what that means. I am concerned that if I am unable to cancel it, I will be charged 15.00. Can someone please help??????????

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2 replies

John T Smith
Community Expert
Community Expert
January 10, 2021
kglad
Community Expert
Community Expert
January 10, 2021

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human