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Hello ‼️

New Here ,
Mar 03, 2024 Mar 03, 2024

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Attachmend 

bxhhxvxhdbdb

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New Here ,
Mar 03, 2024 Mar 03, 2024

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<email removed-kglad> is sombody there ?

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New Here ,
Mar 03, 2024 Mar 03, 2024

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To cancel the subscription, how can I proceed? Your assistance isn't
functioning properly? The service freezes when I attempt to cancel the
subscription. I do not wish to be in an agreement with such a company.

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Mar 03, 2024 Mar 03, 2024

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"There's no option on my account to cancel the plan!!! That's why I'm
writing to you! Please cancel it immediately!"

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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sheesh. NO ONE here can cancel for you.

 

AGAIN (more than once), contact adobe support.  there are 2 options for contacting.  if you can't use one, use the other.

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New Here ,
Mar 03, 2024 Mar 03, 2024

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Give me contact to suuport

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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for the third time:

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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also, these are public forums. do not post personal info (eg, your email address).

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Mar 03, 2024 Mar 03, 2024

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I would like to cancel my subscription as I couldn’t log into my account within the specified timeframe. There seems to be a system error, not on my part. Consequently, I am unable to cancel my subscription. I wish to terminate my agreement with Adobe. am writing to inform you that I am unable to cancel my subscription due to issues with logging into my account and contacting support. Your form had errors, which prevented me from reaching out for assistance. I will not continue paying for the subscription if I am unable to cancel it in time due to your system error.In addition to my previous message, if you offer services in Poland, the option to contact support should also be available in Polish. Please cancel my subscription. I no longer wish to use your services.

send massage on [email removed]

 

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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@Emma35828311nove 

 

You've posted to Using the Community, which is for questions about the forums. No one here can assist with cancelling your account or with billing. Only Adobe Customer Care can do that. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are very likely to be scammers.

 

I've moved your post to Account, Payment, & Plan and removed your phone number from this public forum for your protection.


Jane


 

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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also, please don't post duplicate messages.  and as noted previously, these are public forums where you should not be posting personal info.

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New Here ,
Mar 03, 2024 Mar 03, 2024

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it's not clear whom I can contact. You're withdrawing funds from my
account, your website isn't functioning properly, and there's no clear
contact for assistance in such matters. When I write through chat, no one
responds. Please confirm the cancellation of the subscription. Kindly pass
this information on to the appropriate person.

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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if english is not your native language, use the forum translation tool.

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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LATEST

Just to be clear:

This is a user to user forum.

We are not Adobe employees here and don't have access to your account.  We can't cancel it here.

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