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A
Anonymous
June 3, 2022
Question

Help I don't know what to do anymore.

  • June 3, 2022
  • 2 replies
  • 1140 views

Hello, I have been trying to fix this for hours but can't. I will try to explain my problem simply. 

 

I have an adobe account with an Email and a Password. The Email got hacked and I forgot the Password(the adobe password).

This means I can't change the adobe password because I can't open the Email. 

I want to change the Email I use for the adobe account but I can't - I need the account Password which I forgot. 

Can anybody help me with that? 

I am beging you.

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 3, 2022

Antoni, I am unsure why you are also posting to a public discussion forum. 

 

I see that you have already been in contact with our support team.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support cases, if you need additional assistance.

A
Anonymous
June 3, 2022

I understand this, the support was very nice, but told me that they can't help me with my problem. I thought maybe asking in the forum, where there may be somebody with a similar issue. 

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 3, 2022

Antoni, anything Adobe account-related should be handled either on Adobe.com or via our support chat.  You can find additional information on managing your Adobe account at https://helpx.adobe.com/manage-account.html.

 

If you were referred to the Community about a password issue, then it likely is not related to your Adobe account.   

 

Are you being prompted to enter a password during the installation process, Antoni?  What operating system is installed on the computer where the Adobe software is used?

    A
    Anonymous
    June 3, 2022

    If you don't understand the problem completely, feel free to ask. I understand that it may be difficult to read. I have been trying to figure this out for hours. 

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