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Help I have bought the creative cloud (20$ a month) but i cant access anything on creative cloud :/

New Here ,
Sep 18, 2020 Sep 18, 2020

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Screen Shot 2020-09-18 at 10.17.19 PM.png

 

[personal order/billing information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Sep 19, 2020 Sep 19, 2020
Try the steps mentioned in the following link https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html If it doesn't work, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering a...

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Adobe Community Professional ,
Sep 19, 2020 Sep 19, 2020

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Sorry but you did post in the Captivate forum. Captivate is not even included in the Creative Cloud. I will try to move your question to another forum.

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Adobe Community Professional ,
Sep 19, 2020 Sep 19, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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