Help me please

[Heart Cloud]

Hello,

I hope you're doing well.

Recently, I activated the 7-day free trial of Adobe Photoshop to try the software for my music project Mirrors Destruction. Unfortunately, I didn’t understand how to use the program properly, so I canceled the subscription via your website before the trial ended.

However, I later discovered that PayPal still had my payment details saved, and €36 (approximately 960 CZK) was automatically charged to my account.

Since I canceled the subscription and did not use the product beyond testing for a short time, I kindly ask if it's possible to receive a full refund and ensure the subscription is fully canceled.

Thank you for your understanding and help.

Kind regards,

Heart Cloud

[Mod: Moved to the Account,Payment & Plan forum]

[mglush]

Hi @Heart Cloud,

This is the Adobe Community Forun where people come to ask technical or creative questions about Photoshop. We are volunteers, and are not able to help you with your subscription. 

I would suggest contacting Adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot. Be patient, it can take quite a while to reach a human.

If you want to give Photoshop another try, please feel free to visit us again here in the Forums and we can answer questions to help you get the program set up and walk you through some of the processes that can help you get your project done. 

Michelle

[kglad]

check your account, https://account.adobe.com

did you successfully cancel?

[Jeffrey_A_Wright · Accepted solution]

Heart Cloud, I am sorry that you could not find value from your recent subscriptions. I am showing that your Adobe Stock membership is still active. Please complete the steps listed in https://adobe.ly/4hV7gYX to cancel the plan. Any remaining Adobe Stock credits will be invalidated when you cancel the plan, so you may want to use any unused credits before completing the cancellation process.

Finally, see https://adobe.ly/3DMiYHy for information on the cancellation process and the refunds that are offered. ^JW

[Heart Cloud]

Thank you for your help, I was able to cancel my subscription!

[Jeffrey_A_Wright]

You are welcome, Heart Cloud! I hope you have a great week ahead! ^JW