HELP ME PLEASE!

New Here ,
May 09, 2021 May 09, 2021

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I need to contact support and its not allowing me to. I purchased the adobe cloud may 2nd and its saying that I dont have the paid adobe cloud eventhogh the money was taken out of my bank account! I have the bank statements shwoing the purcahse and I am unable to find any conatct information to get this fixed. I try and go to the contact us and it tells me that I dont have access to it! Any sort of contact information for adobe would be helpful! a phone number, an email? Please help me

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correct answers 1 Correct answer

Adobe Community Professional , May 09, 2021 May 09, 2021

Hi @Alexei5CF4,

Are you signed-in to your PAID Creative Cloud plan?  It sounds like your software has reverted to trial mode. 

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

See this help article for more

...

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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Hi @Alexei5CF4,

Are you signed-in to your PAID Creative Cloud plan?  It sounds like your software has reverted to trial mode. 

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

See this help article for more solutions.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
May 10, 2021 May 10, 2021

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Did you purchase directly from Adobe's web site? If so, the subscription is attached to the Adobe ID you were signed in as at the time. Make sure to always use the same one.  If you purchased elsewhere, you need to take further actions as described by the seller. How much per month do you pay, if I may ask?

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New Here ,
May 11, 2021 May 11, 2021

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directly from the adobe site and i am a student so i only paid about $21

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